Important Information regarding our Privacy Practices

Last revision date: April 24, 2017

This privacy practice describes how Eloan ("Eloan", "We", "Our" or "Us"), a business of Banco Popular de Puerto Rico ("BPPR"), collects and uses the personal information you provide on Eloan’s web site: It also describes the choices available to you regarding Eloan’s use of your personal information and how you can access and update this information. Products and services are intended for U.S. Residents over 18 years of age.

Please be aware that other web sites that you may access through the Eloan web site may collect personal information about you. The Privacy Practice of Eloan,does not cover those third party web sites, and Eloan encourages you to read those third party privacy policies prior to providing them with your personal information. To assist you with reading through the Privacy Practice we have provided answers to questions you may find most important, and have created the following sections:

How does Eloan collect and use my information?

Eloan may collect and use your personal information to respond to your requests for financial products and services offered on Eloan’s web site or to provide you with information about products or services that may be of value to you. Certain personal information Eloan collects about you may be publicly available via government records, telephone books, and other widely available media (i.e. the Internet). However, we treat all information you provide to Eloan as non-public.

1. Information you provide

Eloan collects the personal information you provide when you contact us with a question or suggestion

When you contact Eloan with a question or suggestion we collect your name, email address, and telephone number. Eloan only uses personal information that it collects to respond to and/or resolve your question or concern.

2. Information collected from other sources

3. Technical Information

We use technology to:

  • Gather technical information from your Web browser (IP address, operating systems);
  • Set persistent cookies on your computer; which are not linked to personal information and
  • Collect anonymous, non-personal information about your navigation throughout our website by using "cookies", "action tags", invisible "gifs" placed on the Eloan web site by Eloan or its business partners.

Eloan uses this information for routine web site maintenance; to establish that you are a unique user and/or for purposes of assessing the effectiveness of the Eloan web site and the products and services offered.

4. Third Party Advertisements

Eloan uses third party advertising companies to provide advertisements on the Eloan website.

Does Eloan share my personal infromation with third parties?

Eloan may share your personal information with third parties in the following events.

As required by law.

Example: Eloan may need to share your information with law enforcement or government agencies in response to a subpoena, state/federal audit or other similar circumstances.

With companies that perform services on our behalf (Joint marketing).

Example: Eloan sometimes uses service providers to assist it with specific processes or functions such as distributing emails or collecting survey information from Eloan customers. Eloan requires the service providers it uses to sign business agreements that restrict their use of your information to fulfilling the contracted service. These companies are authorized to use your personal information only as necessary to provide these services to us and for no other purposes.

Can I opt-out of communications from Eloan?

Eloan always provides you with the opportunity to opt-out of electronic communications that offer our products and services. You can opt-out of marketing communications at any time by completing the applicable section(s). However, please be aware that Eloan also sends service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

How does Eloan safeguard my personal information?

Eloan follows generally accepted industry standards to protect any personal information, including non-public personal information (such as Social Security Number, ABA Routing Number and Account Number) submitted to it, both during transmission and once such information are received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Eloan strives to use commercially acceptable means to protect your personal information, Eloan cannot guarantee its absolute security. Eloan uses Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from Eloan during your session. Eloan has also obtained a digital certificate from VeriSign for and its subdomains.

Will this privacy practice change?

To accommodate changes on the Eloan web site, changing technology, and legal developments, Eloan may change this Privacy Practice from time to time. Eloan will notify you in writing of significant changes to our information privacy practices, and will prominently post the current version of the Privacy Policy at the Eloan web site. Eloan may update this Privacy Practice to reflect changes to Eloan's information practices. If Eloan makes any material changes it will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this web site prior to the change becoming effective. Eloan encourages you to periodically review this page for the latest information on our privacy practices.

What are the tracking technologies used by Eloan?

Eloan and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Note this does not opt you out of being served ads. You will continue to receive generic ads.

Contact us:

To submit privacy-related questions or complaints:

Call 1 (855) 854-9395 — our menu will prompt you through your choice(s)


Linking icon This is a hyperlink to a third-party website as described in our Weblinking Practices. Note that the third party's privacy policy and security practices may differ from Eloan standards. Eloan assumes no responsibility, nor does it control, endorse or guarantee any aspect of your use of the linked site.

We use cookies to better understand how our websites and services are used and provide tailored advertising. How does this work? We collect information about your online activities, such as the searches you conduct on our website and pages you visit. This information may be used to deliver advertising, on and off our website, that meet your specific interests. By continuing to use this website, you are giving your consent to collect your information.

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